How to Update Your Account Champion and Request Admin/Superuser Access

This article guides you through the process of transferring or updating the nominated Account Champion for your Datapel Cloud WMS account and requesting Administrator or Superuser access for designated staff members.

To maintain account security and privacy standards, changes to account ownership and high-level administrative access require formal authorization through our Accounts team before system privileges can be granted.

Instructions to Update Account Champion & Access

Overview of Steps

• Step 1: Verify Current Account Details & Nominees

• Step 2: Submit Formal Authorization to Accounts

• Step 3: Receive Superuser Credentials and Confirm Setup

Step 1: Verify Current Account Details & Nominees

Before submitting your request, gather the necessary account information:

1. Identify Current Champion: Check who is currently listed as your Datapel Champion. If you are unsure, contact support@datapel.com to verify.

2. Determine New Nominee(s): Decide who will be nominated as the new Account Champion (e.g., CEO, Director, or Operations Lead) and list any secondary staff members requiring Administrator privileges.

3. Prepare Account Details: Ensure you have the full name, company role/title, and official email address for all nominees.

Step 2: Submit Formal Authorization to Accounts

To comply with Datapel security policies, the request must originate from the verified Account Owner, CEO, or Managing Director.

1. Send an email directly to accounts@datapel.com

2. Include the following mandatory details in your email:

   • Company Name: Your registered business name.

   • Reason for Change: (e.g., departure of previous staff member, team restructuring, or role change).

   • New Champion Name & Email: The primary contact responsible for account authorization.

   • Additional Admin Users (if applicable): Names and email addresses of team members needing administrator access.

⚠️ Important Security Policy Note: Administrator or Superuser privileges cannot be granted via standard support tickets without explicit written authorization sent to accounts@datapel.com by the verified account owner or CEO.

Step 3: Receive Credentials and Confirm Setup

Once the Accounts team processes and approves your authorization:

1. Notification: Datapel Support will be notified to update your system record.

2. Credential Delivery: Superuser/Administrator login details will be securely sent to the newly nominated Champion via a secure encrypted link (e.g., PrivateBin).

3. Access Verification: Log in using the provided credentials to verify access rights and update individual user profiles if needed.

? Tip for Superusers: Keep credential links secure and do not share administrative logins across unverified personal email addresses. Each user requiring administrative privileges should have their own nominated credentials.