Description

We recommend Chrome or Edge for the best experience when using the Cloud.WMS.

If you have recently updated your Microsoft Edge/Chrome software, you could now be auto-logged out of the Cloud.WMS software at random intervals.

The recent update closes browser sessions when the application tab does not have the continuous focus or when multiple tabs are in use. This occurs after a random delay, approximately 5 minutes in most cases.

Most other websites will reconnect; however, the WMS will not reconnect due to genuine security issues.

We are working towards a permanent solution via our software to ignore Chrome and Edge attempts to log out of the site due to suspected inactivity.

Detail Steps

Temporary workarounds

Option 1

Run the WMS in Chrome or Edge a single Tab. Please do not open any additional tabs within the same window (Opening an additional Tab but then closing it or removing it to a new window will also cause timeouts). Likewise, do not minimise the window.

Steps
Right-click Chrome or Edge, then click “New window”. This will open a single Tab browser window, log in to WMS.

Microsoft Edge

Google Chrome

(error) Do Not open any additional tabs within the same window. Single tab on WMS only.
(error) Do Not open an additional Tab, then drag to a new window (it will also cause timeouts)
(error) You can let other windows/apps/browsers in front while WMS is in the background.
(error) Do Not minimise the window.

Option 2

Firefox has not yet adopted this controversial feature, and we are recommending users try this browser temporarily.


Option 3

Roll back the Chrome or Edge updates. Contact your IT administrator if you think this may be the best solution for you.


Related Information

If your issue persists or you are unsure about these steps, please get in touch with us to assist you in actioning these items.

Some Systems Browser settings are managed via group policy. In this case, your settings will reset after the system restart/re-login. If this occurs, please contact your IT provider for further assistance.