Description

This document explains how resolve NSA (No Stock Available) Orders in WMS that must be Invoiced to MYOB.

Detail Steps

NSA (NO STOCK AVAILABLE): This status is caused in a few cases:

1. The ITEM is on PURCHASE BackOrder and is not yet RECEIVED.

2. The ITEM count is incorrect and the WMS has no RECEIVED RECORD or STOCK RECORD for this STOCK ITEM – therefore it cannot complete FULFILMENT of the SALE ORDER.

3. An Order was shipped but not entered into WMS – another Order has had already shipped items allocated to it due to delays in data entry of already shipped orders.

STEP 1.

From WMS Explorer DESPATCH Register click on the SEARCH BOX and select Item Details…

STEP 2.

Type the ITEM NUMBER then click Find Now…

STEP 3.

If this ITEM has been ALLOCATED (PICKED or PACKED) against pending orders that have not physically shipped then Stock must be RELEASED from that Order - this will allow that stock to be associated with an Order that has PHYSICALLY SHIPPED. The newest pending order will then become NSA.

CONTINUE THIS PROCEDURE ONLY IF PENDING ORDERS EXIST otherwise see other NSA Workflow Procedures.

STEP 4.

Click on the PICKED/PACKED order and from the MENU select Actions→Release Order(s). WMS will then change the Sale Status to RTP (or NSA).

STEP 5.

Select CTRL+J and then open the NSA order then click Update Sale Order…

STEP 6.

The Sale Order should now be PACKED and ready to SHIP and invoice into MYOB.

STEP 7.

Newer Sale Orders will now become NSA – run a BackORder report from the Sale Reports to determine purchasing requirement or check the On Purchase Order quantity to check if Stock has been order for the pending invoices.

STEP 8.

COMPLETE A STOCK COUNT

Related Information

None