This article explains how to identify and resolve performance-related issues caused by Behavior Monitoring and Device Control.
Performance dropping is more complex than the software blocking issue. However, you can use TMPerfTool.exe to find the high-loading running process and add it to the Behavior Monitoring Exception List or contact Trend Micro Technical Support for further assistance.
To use the TMPerfTool:
Contact Trend Micro Technical Support to obtain TMPerfTool (32/64 bit).
Place the TMPerfTool.exe file in the same folder as the TMBMCLI.dll file. Usually, TMBMCLI.dll is in the main folder of products.
Trend Micro Internet Security's default installation folder is %ProgramDir%\Trend Micro\Internet Security.
Worry-Free Business Security's default installation folder is %ProgramDir%\Trend Micro\Client Server Security Agent.
OfficeScan's default installation folder is %ProgramDir%\Trend Micro\OfficeScan Client.
Right-click TMPerfTool.exe and select Run as administrator.
Click Analyze. The Trend Micro Performance Tuning Tool will start to monitor the CPU usage and event loading. If a red highlighted row appears, it means that the Trend Micro Performance Tuning Tool found a system-intensive process. In the example below, the process is mspdbsrv.exe.
Select the highlighted row and then click the plus (+) button to add this process to the exception list.
7. Verify the CPU usage. Do one of the following:
If the performance did not improve, click the Undo button to undo all the changes. Select another highlighted process.
If the performance improved, select the process and then click the minus (-) button. However, if the CPU usage increases again, then you have found the system-intensive application.
To resolve the issue:
Add it to the product’s Behavior Monitoring Exception List. Please refer to the respective product’s Administrator's Guide for more details.
Contact Trend Micro Technical Support and provide the information below:
Take note of the name of the application.
Click the Export button and then save the XML file in a specified folder.
Pack the XML file report, high I/O process name, and screen-shot.
Information obtained from Trend Micro website https://success.trendmicro.com/solution/1056425-identifying-and-resolving-performance-related-issues-caused-by-the-behavior-monitoring-and-device-co