This article explains how to log in to Cloud WMS when the Two Factor Authentication is Turned ON.

By default, the Two Factor Authentication is turned OFF.

Please get in touch with Datapel Support to request to turn ON for your WMS, which will apply for all Users.


Detail Steps

  • When logging into Cloud WMS, an email code will be sent to the user's email address.

It is valid for 3 minutes. If an Australian Mobile phone number is added, you will also receive this by SMS. You can also set up Google Authentication.

  • As Superuser, you can add a phone number to each user's account to receive an SMS code.

Datapel Systems can verbally provide the Superuser google authentication setup key and/or add the main superuser phone number for Authentication (additional email addresses cannot be set up for the account).

➡ Go to Options > User Management > Select User > Set User privileges.

➡ Per-user collect your google auth setup code by;

:flag_on: Login using your email authentication code.

:flag_on: Select options from the right-hand side and user preferences and scroll to the General Page's bottom.

➡ Download the Google Authentication Application on your device.

  • The device will need to be in the same timezone as your remote server (this usually matches your company's primary timezone).

➡ Add the code to your application to receive a new key every 30 seconds.

➡ You cannot disable Email authentication codes, so it is best to set up an email rule to file these should you choose to use SMS or Google Authentication.

Setup for Apple iPhone


Step 1: Launch the iPhone Settings menu and select General.

Step 2: Select ‘Date & Time’.

Step 3: Toggle on Set Automatically.

If the option was enabled already, you can toggle it off and back on. Now check if the Google Authenticator works on your iPhone.


➡ Tap and hold the power button and either volume button to power off your iPhone.
➡ Alternatively, navigate Settings > General > Shut Down > Slide to power off.
➡ Hold the power button for about 5 seconds to restart your device.
➡ Your device should be refreshed when it boots, and new time zones should be installed.

Now, launch the Google Authenticator app and inspect if that worked.


➡ If Google Authenticator still doesn’t work on your iPhone, you should check whether there are any pending updates for the app.
➡ Head over to the App Store and tap the Update button if a new update for the Authenticator is available.
➡ If you’re running the latest version of the Authenticator on your iPhone, proceed to the following method below.


➡ Running the latest version of iOS updates is one of the recommended requirements of using Authenticator.
➡ If the app doesn’t work, or perhaps you encounter issues during usage, check that your iPhone’s operating system runs the latest version.
➡ Navigate to Settings > General > Software Update and tap the ‘Download and Install’ button to update your OS.


Step 1: Remove the current WMS 2FA, and do not keep the existing one
Step 2: Add again with your companies Auth setup key (if unknown, please get in touch with Datapel Support for assistance)
Now check if the Google Authenticator works on your iPhone.


It is recommended that you set up the Authenticator on your browser as an alternative to retrieve the six-digit access code.
It is straightforward to setup and uses on a browser, just like using it on the phone.

Please watch the below videos on the steps to setup the Authenticator

Chrome browser
Video - Chrome Setup

Edge browser
Video - Edge Setup

Related Information

You can log in from any computer via an internet browser (for the best experience, we recommend Chrome or Edge).

Microsoft Edge Authenticator Setup

Google Authenticator Setup