This article explains how to troubleshoot issue when scanning Order unable/failed to open Quick Despatch screen.


Detail Steps

Ensure Scanning Mode is ON (Ctrl Shift B)

Option 1:

Check WMS > Tools > Preferences > Barcodes tab
"Use Special barcode Terminator as (F12)" 
Untick this option to allow scanning to be done from RDP session

Option 2:

Use shortcut "Ctrl + 6" and manually type in Quick


Related Information

F12 Setup For Barcode Scanners

F12 Rules Refreshing Scanners - ADF Rules: F12 for Motorola LS4278