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Unable to open Quick Despatch screen with scanner

Troubleshooting the issue of quick despatch screen

Updated over 2 years ago

Description

This article explains how to troubleshoot issue when scanning Order unable/failed to open Quick Despatch screen.

Detail Steps

Ensure Scanning Mode is ON (Ctrl Shift B)

Option 1:

Check WMS > Tools > Preferences > Barcodes tab.


"Use Special barcode Terminator as (F12)".


Untick this option to allow scanning to be done from RDP session.

Option 2:

Use shortcut "Ctrl + 6" and manually type in Quick

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