Datapel

This article explains how to troubleshoot issue when scanning Order unable/failed to open Quick Despatch screen.

Ensure Scanning Mode is ON (Ctrl Shift B)

Check WMS &gt; Tools &gt; Preferences &gt; Barcodes tab.

"Use Special barcode Terminator as (F12)".

Untick this option to allow scanning to be done from RDP session.

Use shortcut "Ctrl + 6" and manually type in Quick

<a href="https://intercom.help/datapel/en/articles/6288494-f12-setup-for-barcode-scanners" rel="nofollow noopener noreferrer" target="_blank">F12 Setup For Barcode Scanners</a>

<a href="https://intercom.help/datapel/en/articles/6288395-f12-rules-refreshing-scanners-adf-rules-f12-for-motorola-ls4278" rel="nofollow noopener noreferrer" target="_blank">F12 Rules Refreshing Scanners - ADF Rules: F12 for Motorola LS4278</a>

Troubleshooting the issue of quick despatch screen

Unable to open Quick Despatch screen with scanner

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