Update Email Address for BATCH Reporting

Applies to: MT Environment

 Summary

BATCH reporting emails are automatically generated and sent from the system to designated recipients. When a client requests to update or change the email address receiving these batch reports, the modification must be coordinated internally to ensure the update is applied correctly and without service disruption.

⚙️ Resolution / Workaround

Expected Result:

Once the email address for batch reporting is updated, all subsequent scheduled batch reports should be delivered to the new recipient email address as requested.

Steps to Follow:

Step 1: Verify Request Details

• Confirm the client request via ticket or email.
  
  

• Collect the following information:
  
  

  • Client Name / Environment
    
    

  • Current Email Address (receiving batch reports)
    
    

  • New Email Address (to be updated)
    
    

  • Effective Date for the change if client requested specific date to update
    
    

Step 2: Create a Child Ticket

• Create a Child Ticket under the client’s main ticket.
  
  

• Title: “Update Batch Reporting Email Address – [Client Name]”
  
  

• Assign to: Development Team

• Assign to:  Anthony or Syu

• Include all verified details from Step 1 in the ticket description.
  
  

Step 3: Notify Dev Team

• Reach out to Anthony or Syu via Slack or internal message to notify them of the request.
   Example message:
  
   “Hi Anthony/Syu, please assist in updating the batch reporting email address for [Client Name]. Details are in ticket #[Ticket Number].”
  
  
  

Step 4: Confirmation

• Once Dev Team confirms the update, advise the client that the change has been completed.
  
  

• Recommend monitoring the next scheduled batch report to ensure successful delivery.
  
  

 Internal Notes (Support Use Only)

• Responsible Team: Development Team
  
  

• Contacts: Anthony / Syu
  
  

• Escalation: If no confirmation after 24 hours, follow up with Dev Team or Nookes.
  
  

Sample Ticket ID: N/A