How to Release and Cancel an Incorrect Work Order

Summary

Purpose:

To provide step-by-step guidance for safely releasing and cancelling a Work Order that has been created incorrectly and is stuck in PART PICKED or NSA status.

Steps to Release and Cancel Work Order

1. Open the Work Order
   
   

   • Navigate to Work Orders in Datapel.
     
     

   • Open the specific Work Order (e.g., 0149-8721).
     
     

2. Access Pick WorkOrders
   
   

   • Go to the Pick WorkOrders section to view all pick lines.
     
     

3. Release Picked Lines
   
   

   • For each picked line:
     
     

     • Use Release Workorder for each item individually

4. Confirm Work Order Status
   
   

   • Verify that the Work Order status has been updated to RTP (Ready to Process).
     
     

   • This confirms all picks have been successfully released.
     
     

5. Cancel or Correct Work Order
   
   

   • Once status is RTP, you may:
     
     

     • Cancel the Work Order, or
       
       

     • Correct the Work Order details and reprocess as needed.
       
       

Notes and Considerations

• Work Orders in PART PICKED or NSA status cannot normally be cancelled without releasing picked lines first.
  
  

• If the Work Order is stuck and cannot be released via the standard interface:
  
  

  • Senior or Dev intervention may be required to manually change the status from the backend for support to change the status in WMS from Part-Pick to NSA and then to cancel