How to Resolve the "Item Cannot be Sold" Alert Error

This article provides instructions for support team members on how to solve the “Item Cannot be Sold” error.

Introduction

In Datapel WMS, a "Sales Alert" may appear on an order if one or more items within that order are flagged as non-sellable in your integrated accounting software. This guide walks you through identifying the problematic item and updating its status to ensure the order can be processed.

Instructions to Resolve the "Item Cannot be Sold" Error

Step 1: Identify the Problematic Item in WMS

Before making changes, you must pinpoint exactly which item is triggering the alert within the sales order.

1. Open the Datapel WMS Desktop application.

2. Navigate to the Sales Registry.

3. Locate and select the order displaying the Alert status.

4. Right-click on the order and select Drill to Source.

5. Note the specific Item Number mentioned in the error pop-up.

Step 2: Update Item Status in MYOB

The "Item Cannot be Sold" flag is controlled by the master inventory settings in MYOB.

1. Log in to your MYOB company file.

2. Go to the Inventory command center and click on Item List.

3. Search for the Item Number identified in Step 1.

4. Double-click the item to open the Item Information window.

5. In the Profile tab, ensure the checkbox labeled "I Sell This Item" is ticked.

6. Click OK to save the changes.

Step 3: Synchronize Changes with Datapel WMS

Once the item is updated in MYOB, you must force the WMS to recognize the change through a reconciliation process.

1. Return to the Datapel WMS.

2. Perform a Detailed Reconciliation (this refreshes the item attributes from MYOB).

3. Once the sync is complete, return to the Sales Registry.

4. The alert should now be cleared, and the item will be available for sale.

Important Note: If the item still shows an alert after these steps, ensure that the item is not "Inactive" in MYOB and that it has a valid Income Account linked to it.

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