Description
When sending a transaction to MYOB the below error appears.
This may be because someone has opened MYOB using a wrong shortcut (myobp.exe).
Workflow Restrictions
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Detail Steps
How to find myobp.exe user:
You can find out who is using the myobp.exe wrong shortcut in Task Manager.
1. Right-click on the Taskbar and select Task Manager (Ctrl+Alt+Delete).
2. Select Processes Tab and find out who is using Myobp.exe.
How to change the shortcut
Ask this user to follow these steps to create a correct wms-myob.exe shortcut on his desktop.
Delete the incorrect Icon from the desktop or Start Menu.
Go to the MYOB software installation folder. This is usually in C:\Premier19 or C:\Enterprise.
If you can't find the saved location please contact your IT administrator.Inside this MYOB folder, usually there are two *.exe files. Right-click on the icon called wms-myob.exe > Send To > Desktop (create shortcut).
If you are unable to find wms-myob.exe, please copy myobp.exe and rename as wms-myob.exe and send to public desktop.
Workflow Restrictions Everytime, you MUST use this wms-myob shortcut to open MYOB. |
Related Information
Another reason for this to happen is MYOB crashed. If this happens, you need to release locked records in WMS. To do this, go to File > Active Users > Remove Locks/Remove All.