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Card ID does not match with a Customer card
Card ID does not match with a Customer card

Record not updating due to mismatch in CardID and Customer card

Updated over a week ago


This error occurs when trying to replicate Cards to MYOB.

After replication Status reporter records below message:

Unable to send to MYOB, Reason : Card ID does not match with a Customer card. Record not updated.

Detail Steps

To allow the transaction to pass through, follow below:

  • When a new card is created in WMS, please ensure the Card ID is not duplicated for Customer or Supplier.

  • Before creating new cards Datapel recommends to search first under Tools > Find Customer before creating new Card.


There was an existing Customer card: Santa10 and another Santa10 was added for the Supplier.

Please rename Card and Replicate again.

Related Information

To obtain more information regarding the last Import/Transaction failure, an Administrator can review log file/s.

If the status reporter does not contain enough detail to assist with the diagnosis of the import error, it is recommended to contact Datapel Support to remedy the problem.

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