Description
This article explains how to setup Apple iPhone for Google Authenticator.
Detail Steps
CHECK TIME AND DATE.
Step 1. Launch the iPhone Settings menu and select General.
Step 2. Select ‘Date & Time’.
Step 3. Toggle on Set Automatically.
If the option was enabled already, you can toggle it off and back on. Now, check if the Google Authenticator works on your iPhone.
2. RESTART IPHONE.
Tap and hold the power button and either volume button to power off your iPhone.
Alternatively, navigate Settings > General > Shut Down > Slide to power off.
Hold the power button for about 5 seconds to restart your device.
Your device should be refreshed when it boots, and new time zones should be installed.
Now, launch the Google Authenticator app and inspect if that worked.
3. UPDATE GOOGLE AUTHENTICATOR.
If Google Authenticator still doesn’t work on your iPhone, you should check whether there are any pending updates for the app.
Head over to the App Store and tap the Update button if a new update for the Authenticator is available.
If you’re running the latest version of the Authenticator on your iPhone, proceed to the following method below.
4. UPDATE IOS.
Running the latest version of iOS updates is one of the recommended requirements of using Authenticator.
If the app doesn’t work, or perhaps you encounter issues during usage, check that your iPhone’s operating system runs the latest version.
Navigate to Settings > General > Software Update and tap the ‘Download and Install’ button to update your OS.
5. REMOVE WMS 2FA from IPHONE AUTHENTICATOR.
Step 1. Remove the current WMS 2FA, and do not keep the existing one
Step 2. Add again with your companies Auth setup key (if unknown, please get in touch with Datapel Support for assistance)
Now check if the Google Authenticator works on your iPhone.
6. SETUP AUTHENTICATOR ON BROWSER AS BACKUP ALTERNATIVE.
It is recommended that you set up the Authenticator on your browser as an alternative to retrieve the six-digit access code.
It is straightforward to setup and uses on a browser, just like using it on the phone.