Cancelling/Deleting Despatch Transactions

Cancel/Delete Despatch transaction

Updated over a week ago


This document explains how to Cancel/Delete a Despatch transaction.

Detail Steps

In some cases, orders are CANCELLED or modified at the last minute.

1. If an order has already been picked, packed, and shipped, it can be reverted to “PACKED” by selecting Undo Shipped Order from the Actions menu on the Despatch Register window.

2. This unlocks the Sale and allows the order to be UNPACKED, UNPICKED, PUTAWAY and CANCELLED from the system.

Note: Orders can be Cancelled via Sales registers by selecting Order > right click > Cancel Order.

In many cases, an order is Unshipped because changes are required to the original Sales order detail or just due to order cancellation.

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